WorkForce enables you to set the Two-Factor Authentication (2FA) for better security against unauthorized access into the system.

Global Administrators have the possibility of enforcing the use of 2FA for other users via the checkbox in the Manage Users section. Moreover, all users on WorkForce can also set up the 2FA function on their own account.

• How do I, as a Global Administrator, enforce 2FA on other WorkForce users?
• How do I, as a user, setup my 2FA?
• I changed my smartphone, how do I update the 2FA?

How do I, as a Global Administrator, enforce 2FA on other WorkForce users?

Step 1: Open your user management page by clicking on Product Switcher>WorkForce, and then click on the Manage Users tab from the left-hand side menu.

Step 2: Select WorkForce from the product drop-down menu

Step 3:Tick the tick box under 'Enforce 2FA' to enforce yourself or other users with 2FA.

Users who have 2FA enforced on their account will be asked to setup the 2FA upon the next login. The login page will guide the user to download the Google Authenticator on their smart phone, and scan the QR code shown on screen. 

Note: Users who have the 2FA enforced on their account cannot remove the 2FA.

How do I, as a WorkForce user, setup my 2FA?

Step 1: Log in to WorkForce

Step 2: Click on your initials in the top-right corner, and then on My Profile

Step 3: Click on the check box next to Use Two Factor Authentication

Step 4: Follow the 2FA setup process, as described on screen:

Step 6: Click on Save Changes

Note: Users can remove their 2FA by following Steps 2 and 3 above.

I changed my smartphone, how do I update the 2FA?

In case that you have changed your smartphone, please contact DataByte Support to reset your 2FA.