You may encounter cases when the clockings are not being automatically transferred to WorkForce. 

On your Timekeeper Dashboard, you can easily monitor the health status of your punch clocks/s. If a device fails to connect with WorkForce, the syncing of employees from WorkForce to the device and the automatic upload of clockings from the device to WorkForce will not work as intended. To know more on how to access your Device Health section, click here. 

The screenshot below shows an example of a punch clock connected successfully to WorkForce. The two indicators which show that clockings are being transferred automatically to WorkForce are: (1) The green tick icon and (2) The date and time shown next to the device's name are the current date and time.

On the contrary, the screenshot below is showing an example of a punch clock on WorkForce which is not connected, therefore, clockings are not being transferred automatically. The following two indicators reflect this scenario: (1) The red tick icon and (2) The date and time shown next to the device's name are not the current date and time. In fact, the date and time show the exact moment when the device lost its connection with WorkForce.

What would you need to check or do if the punch clock fails to connect with WorkForce?

1. Confirm that the punch clock has an internet cable attached to it: The Internet cable is attached to the back the of punch clock. 
   
   
2. Reboot your Punch clock: If the punch clock has an internet cable attached, proceed to reboot your device (switch off and switch on again).
   
   
3. Confirm that the punch clock has the correct API configuration: If your punch clock has still not  connected with WorkForce after the reboot, the next step is to confirm that it has the correct API configuration by following the steps below:
   1. 1. Tap M/OK and enter your device's User ID and Password to access the device menu
      2. Use the Right key (located next to M/OK) to highlight the COMM. item and tap M/OK
      3. Use the Down key to highlight the Cloud Server Setting item and tap M/OK
      4. Confirm that you have the Enable Domain Name switched ON, and the API address is written under the Server Address. 
         Important: If the Enable Domain Name is switched OFF, and under Server Address, you have '0.0.0.0' please contact DataByte Support for further assistance. 
         
         
4. Confirm that the punch clock has an Internet Connection: The device uses the DHCP protocol to acquire network configuration settings such as the IP Address. Therefore, all you need to confirm is that the DHCP setting is switched ON and that you have an active IP Address by following the steps below:
   1. 1. Tap M/OK and enter your device's User ID and Password to access the device menu
      2. Use the Right key (located next to M/OK) to highlight the COMM. item and tap M/OK
      3. Make sure that the Ethernet option is highlighted and tap M/OK
      4. Confirm that you have the DHCP switched ON, and an IP Address written under the IP Address. If the DHCP is switched OFF, use the down key to highlight the DHCP and tap M/OK to switch it ON.
         Important: If the DHCP is switched ON, and under IP Address you have '0.0.0.0' please contact your IT Administrator to investigate if there are issues with your network.